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| If Your Using Norton AntiVirus Please Read |
| You will need to adjust your settings or you won't beable to access the members section. Just turn off the Browser Privacy preference in Norton and the members section will work fine. To do this only takes 20 seconds and the easy steps are below.... 1. In the main window of Norton AntiVirus, double-click Privacy Control. 2. In the Privacy Control window, in the Privacy Control settings from the drop-down list, select the account that you want to change. 3. Click Custom Level. In the Customize Privacy Settings dialog box, check or uncheck Enable Browser Privacy then click OK. 4. Now you should beable to access the members section |
| No Authorization Errors, Can't See Videos & Videos Won't Play |
| If you are having any problems accessing any of the videos, live chat etc. this is 99% of the time due to settings in your browser. Make sure you are accepting all cookies in your browsers settings. To do this go to tools then internet options then click on the privacy tab and click on default. You should have your privacy setting set to medium which is default or lower. Then click on advanced and you will see at the top it says override automatic cookie handling this should be checked and also select accept 1st and 3rd party cookies. Click ok and then ok again. Reload the page and see if that helps. If that does not work you also might want to try to delete internet files, cookies, restart your computer and try again. Also some virus scan programs cause problems viewing the site. Try to disable your virus scan or allow our site in your options and see if that helps. We have tested our sites on as many browsers and operating systems as possible and all the sites work fine except Mac's there is some problems with some of the live video and streaming video feeds. If you are still experiencing problems please contact us us and we would be more than happy to assist you. |
| Video Players |
| The first thing to always try when you can't get a video to play is to restart your computer and login to the site and try to play a video. Most of the time this will fix the problem. If you still can't get a video to play read the answer to the question above. Also make sure you have all video software files and updates installed including Windows Media Player, and QuickTime, and also Real Player. If you need any assistance or if you are still experiencing problems please contact us us and we would be more than happy to assist you. |
| Firefox & Mozilla Users |
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You might have some problems viewing our site with other browsers other than Internet Explorer. If you are
using Firefox, Mozilla you will need to download this Mozilla Update. If you still have problems let
us know. |
| Site Speed |
| Our servers are the best most up to date servers on the market. We use Verio, one of the world's largest and most reliable global networks. This Tier One network has been rated #1 for performance and reliability by Boardwatch, a leading industry association. Our servers our monitored 24/7 and have a dedicated diesel 750kW standby generator. Switch and Data has local and national contracts which secure their facility's ability to run indefinitely with the periodic re-fueling contracts that are in place. In the blackout of 2003 these systems proved 100% effective as we had zero interruption in power service through the entire event. If you ever experience slowness with our site it is almost certain it is not on our end. It might be your internet provider or a part of the internet might be having technical issues which is making our sites seem slow. You can see if there is any internet problems at Internet Pulse. If you have a problem with site speed alot try to contact your internet provider and have them help you optimize your internet connection. You can also contact us us and we will help you test and optimize your internet settings. |
| About Us & Our Commitment |
| We have been online since 1997 and strive to bring you the best in adult entertainment. If you can not access the site, login or are having problems viewing any part of the site please contact us us ASAP. The online contact form is the quickest and easiest way to get a hold of us. We want your experience to be the best at our sites. If you have ANY problems, comments, suggestions, criticisms or anything please contact us us. We are also open to any content you would like to see on our site. All e-mails will go directly to the President of BluMedia and not just some secretary. We take our Members very seriously and want you to be 100% satisfied with your experience as a Member of our website. Our processors do now allow any type of refunds which is stated in all the terms on our processors terms and conditions pages. Thanks for being a Member and we hope you stay and continue to enjoy the best in adult entertainment online. |
| Navigation |
| You can use the main categories such as Live Shows, Galleries, Videos, etc. for browsing the products by type. You
can also browse products by genre using the drop down box on the right side of the navigation bar. For your convenience, all products launch in a new browser window. To get back to the products page, simply close the new pop up window. If you are having trouble viewing the pop up window or if it is not launching, please enable Javascript on your browser in the properties section. |
| Screen Resolutions |
| Our site has been optimized to run flawlessly on an 800x600 resolution. It will work with other resolutions, however we suggest you use this one or higher for best results. If your screen is at 640x480 we highly recommend you change this. To do this go to My Computer on the desktop and select control panel. From there go to display and then to settings and adjust the screen area to 800x600. Any questions contact us us. |
| Internet Browsers |
| While our site is compatible with all browsers we know of, some of our features are browser dependent. If you have Netscape 4.0 or MSIE 5.0 or greater, you'll have no problems at all. If you are using AOL's built in browser you will experience some problems. WE HIGHLY recommend downloading Internet Explorer at Microsoft.com This is a direct link to download Internet Explorer. If you need any help with this please contact us us and we can walk you through it. Downloading Internet Explorer will make your whole internet experience much more enjoyable and you won't be missing out on any of the latest advancements in website technology. |
| What browsers work with live shows or videos? |
| Unless otherwise stated, our live shows and videos work with most browsers. However as technology advances, some of the older browsers may not be able to keep up, thus limiting your surfing experience. We advise using the most up-to-date browser at all times.
To get the most out of your membership, and your overall Internet experience, it is recommended that you download and install the latest version of Interenet Explorer. You can download Internet Explorer by clicking on the appropriate link below. |
| I am an AOL USER, what must I do? |
| America Online users must use AOL Version 3.0 or greater AND definetly should use an external browser. (Microsoft Explorer) If you need to download Internet Explorer go to Microsoft.com This is a direct link to download Internet Explorer.
AOL 3.0+ allows you to run browsers on top of AOL. Simply minimize your AOL window, launch your browser, and surf. Internet Explorer will enhance your internet experience plus you will get the latest technology with all the websites you visit. If you need to upgrade to the latest version of AOL, go to Keyword and type in "upgrade" then follow the instructions. |
| Why do pictures/videos take time to load? |
| To get the best experience out of the web, we recommend that users have ISDN, Cable Modem or DSL for the fastest connection possible. Most users are using 56k or slower modems and this limits the amount of data/content that we can push to you. This in effect slows down the videos you are watching. The quality that you are receiving now is the best that you can get using a 56k or slower modem. |
| Billing Information |
| If you have billing questions regarding your account or would like to cancel your membership, please click here |
| Technical Help |
| If you have a technical question or would like to contact the webmaster for any reason, please click here We are here for our Members 24 hours a day, 7 days a week, 365 days a year. If there is no customer support rep that answers just leave a message and we'll get right back to you. Please also make sure you email us your problem for a faster response.
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| Enabling Java and JavaScript |
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If you are using Netscape 4.0 or greater: 1. Click Edit top left of your screen 2. then click Preferences 3. then click Advanced 4. ensure there is a check mark in both "Enable Java" and "Enable JavaScript" 5. then click OK If you are using earlier releases of Netscape: 1. Click Edit top left of your screen 2. then click Options 3. then click Network Preferences 4. then click Languages 5. ensure there is a check mark in both "Enable Java" and "Enable JavaScript" 6. then click OK If you are using MicroSoft Internet Explorer 3.xx: 1. Click View top left of your screen 2. then click Options 3. then click Security 4. ensure a checkmark appears in "Enable Java Programs" 5. the click OK If you are using Microsoft Internet Explorer 4.xx: 1. Click View top left of your screen 2. then click Internet Options 3. then click the Security tab. 4. under Internet Zone select Medium(more secure) 5. the click Apply then OK |